All items are Custom made as per our Customers Specifications...Once any item is taken outside of our Service area we will not offer a refund -- Circumstances may arise where items were made incorrectly or received incorrectly... in those cases we will handle them on a case to case basis. We hope it is understood that with food and labor costs continuing to rise, we are diligent to be precise in our efforts and remind our customers to mindful of all Menu descriptions and levels of doneness